Privacy policy
Effective Date: May 31, 2025
This Privacy Policy explains how Skom ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from [**skom.shop**](https://skom.shop) (the “Site”), use our services, or interact with us. By accessing the Site or using our services, you agree to the terms of this Policy.
### Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we do, we’ll update the “Effective Date” above and post the revised version on our Site.
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### Information We Collect
We collect personal information from you in several ways:
#### 1. **Information You Provide Directly**
This may include:
* Contact information (e.g., name, email, phone number, address)
* Order details (e.g., items purchased, payment confirmation, billing/shipping addresses)
* Account information (e.g., username, password, security questions)
* Shopping preferences (e.g., wishlist, loyalty points, product reviews, gift cards)
* Customer service messages and support requests
Some features may require this information, and not providing it may limit your access to certain services.
#### 2. **Automatically Collected Data**
We collect information about how you use our Site using cookies and similar technologies. This may include:
* IP address, browser type, device information
* Pages viewed, time spent, click behavior
* Referral source or exit page
#### 3. **Information from Third Parties**
We may receive information from:
* Shopify and other service providers that power our store
* Payment processors (e.g., to confirm transactions)
* Advertising and analytics partners
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### How We Use Your Information
We use your personal data for the following purposes:
* **To provide and fulfill services** (e.g., order processing, shipping, account management)
* **To improve our Site and customer experience**
* **To market products and promotions** (subject to your preferences)
* **To prevent fraud and secure the Site**
* **To comply with legal requirements**
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### Cookies and Tracking Technologies
We use cookies and similar tools to:
* Remember your settings and preferences
* Analyze how visitors use our Site
* Deliver relevant advertising
You can manage cookies through your browser settings. Blocking cookies may limit some functionality. Learn more about Shopify's cookies [here](https://www.shopify.com/legal/cookies).
We honor the **Global Privacy Control (GPC)** signal, allowing users to opt out of tracking where applicable.
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### Sharing Your Information
We may share your personal information with:
* **Vendors and service providers** (e.g., Shopify, payment processors, logistics providers)
* **Marketing and advertising partners**
* **Legal or regulatory authorities**, when required
* **Corporate affiliates** or during a business sale, merger, or restructuring
We do **not** sell or share sensitive personal data without your consent.
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### Your Privacy Rights
Depending on your location, you may have the right to:
* ● **Access** your personal data
* ● **Delete** your information
* ● **Correct** inaccurate details
* ● **Port** your data to another service
* ● **Opt out** of data sales or targeted advertising
* ● **Restrict** data processing
* ● **Withdraw consent** for optional uses
* ● **Appeal** a denied privacy request
You can exercise these rights via our Site or by contacting us directly. We may need to verify your identity before processing your request.
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### Security and Data Retention
We take steps to protect your data but cannot guarantee complete security. The duration we retain your information depends on factors such as legal requirements, the nature of our services, and whether your account is active.
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### Children’s Privacy
Our Site is not intended for children. We do not knowingly collect personal data from users under 16. If we learn that a child has shared information with us, we will delete it promptly.
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### International Transfers
Your data may be stored or processed outside your home country, including in countries that may not provide the same level of data protection. Where required, we use safeguards such as Standard Contractual Clauses.
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